CallCover

What I built

CallCover is a live voice platform for a UK field-service contractor's out-of-hours line. A caller opens a private portal session, verifies their email with a six-digit code, and calls the displayed number to describe a plumbing, heating, or electrical problem.

How it works

The voice agent conducts a spoken triage conversation and captures a structured job. Deterministic rules handle escalation, while the model is limited to conversation and information extraction.

Each completed call produces a recording, transcript, structured outcome, and cost summary. The caller sees their result in the portal, while an authenticated admin can review calls and operational results.

My role

I designed, built, deployed, and operate the product end to end, including the caller and admin portals, telephony and voice pipeline, conversation flow, escalation logic, storage, and observability.